SofDesk – Support Ticket and Knowledge base script

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Sofdesk Ticket System is a ticket management software that will help you to manage queries and sleek the process of issue resolution. Fully responsive design and unique functionality make it one of the most potent PHP script. Sofdesk has been designed and developed using Laravel, Bootstrap, HTML5, MySql.

Major Update

  • Email Templates and Settings Module
  • Notification Configuration
  • Slack Notification and Mattermost Support
  • Mail Configuration, Language and Theme color changes
  • Ticket assign flow improvement
  • Updated Laravel version 6.9.0

Demo

Main Site: https://iqonic.design/sofdesk-intro

Admin Login: https://iqonic.design/sofdesk/public/admin/login

[email protected]

12345678

User Login: https://iqonic.design/sofdesk/public/login

[email protected]

12345678

Manager(Leader) Login: https://iqonic.design/sofdesk/public/company/login

[email protected]

12345678

Employee Login: https://iqonic.design/sofdesk/public/company/login

[email protected]

12345678

intro

Additionally, enjoy a lifetime FREE updates!

We are constantly working to make your experience better with every updates. Get all the latest updates for absolutely FREE

Features:

  • Easy to installation steps
  • Different Access Roles with Permissions
  • Role based Ticket Assignment
  • Perform multiple actions on tickets
  • Added Email Templates and Notification Module
  • Notification Slack and Mattermost Support
  • Added Configuration like Mail Configuration, Language and Theme color changes etc.
  • Department and Employee wise ticket allotment.
  • Support multiple Languages with RTL direction
  • Customize Mail Template
  • Category based Articles
  • Set Up Wizards and Demos
  • Knowledge base
  • Ticket Activities
  • User Dashboard
  • Clean Code
  • Google maps
  • Easy To Customize
  • Unique, Clean and Modern Design

Refund Policy

  • We don’t offer a refund. (If the item is downloaded)
  • Please read the description and compatibility content thoroughly before purchasing as we don’t offer a refund if you buy it by mistake.

Support & Assistance

Faced a problem? Need assistance with the product? No worries – our customer support team is always ready to help you.

  • Support requests are being processed on business days from 9:00 to 18:00 (GMT +05.30) [generally] within 24h to 48h in the order they were received.
  • We suggest, while our team reviews your support request, please read the documentation that comes in the zip file of Codecanyon. You can download it from ThemeForest: https://codecanyon.net/downloads
  • We are in GMT+5:30 timezone. We address all the support queries 6 days weekly (Sunday off).
  • If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket or drop us an email asking to re-open the ticket for you.
  • Have pre-sales questions or concerns, please write to us via our website contact page
  • If you like our product and support then please drop a rate and write a review at: https://codecanyon.net/downloads

Note:We have launched our support portal Desky. Please raise a ticket here at https://iqonic.desky.support/

Please Note: Live preview images cannot be used directly in client’s live project. Those are used for preview purpose only.

Version 1.3 – 28 Dec 2019 [Big Updates]
    - Added Email Templates and Settings Module
    - Added Notification Configuration 
    - Notification Slack and Mattermost Support
    - Added Configuration like Mail Configuration, Language and Theme color changes etc.
    - Ticket assign flow improvement
    - Update Laravel version 6.9.0
    - Fix Minor Bugs
Version 1.2 – 12 Nov 2019
    - Added SEO friendly feature
    - Added Active/Deactivate User Feature
    - Minor bugs fixed
Version 1.1 – 06 Nov 2019
    - Added Installer package
    - Added Multi language translator Module
    - Added Mail Notification Module
    - Added Customize Mail Template
    - Added Google recaptcha
    - Added Social Login
    - Minor bugs fixed
Version 1.0 – 19 Oct 2019
    - Initial release


Source

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