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Tickerr – Ticket System

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Tickerr is a PHP system designed to offer your clients a great user experience, where they can submit new Tickets or Bug Reports and keep in touch with you or
your Agents. Also, when the support is done and a ticket is closed, your client can rate the agent’s suport and you, as an admin, are able to keep tracking of
those ratings.
Features:

  • Tickets system (for registered or anonymous clients)
  • Bug reports system (for registered or anonymous clients)
  • File uploading system for both the tickets and bug reports
  • Rating system. When a ticket is closed, you client can rate the agent’s support
  • Statistics for the Admins
  • 3 different user roles: Client, Agent, Administrator
  • Envato Purchase Code automatic verification on tickets
  • Email alerts for your clients and agents
  • Unlimited departments to order your tickets/bug reports
  • 3 different priorities (low, medium and high) for the tickets/bug reports
  • 4 different bug report’s statuses (solved, reviewed, insolvable, other)
  • Created using CodeIgniter v3.0.0
  • Responsive design for both the frontend and the backend
  • Created using Bootstrap v3.3

Requirements

  • Apache Server
  • PHP 5.4.0+ (it could work under PHP 5.2.4, but errors may occur)
  • MySQL 5.1+
  • PDO Driver
  • .htaccess mod_rewrite
  • Mailserver/SMTP (not needed, but highly recommended)
  • GD Library
  • cURL (not needed, but highly recommended)

Changelog

Version 1.3 (24 Oct 2015)
– .htaccess fixes
– Several bug fixes
– Fixed estethical issues (logo won’t show in the installation page)
– Now agents receive emails when a new ticket/bug report is created
– Now agents receive emails when one of his tickets receives a new reply
– Now you’re able to upload your own logo

Version 1.2 (10 Sep 2015)
– Fixed “blank page” bug on Shared hostings
– Fixed “blank page” bug when trying to recover password
– Fixed bug when creating a new user

Version 1.1 (16 Sep 2015)
– Changed CodeIgniter mode from Development to Production

Version 1.0 (10 Sep 2015)
– Item released

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