Tickerr is a PHP system designed to offer your clients a great user experience, where they can submit new Tickets or Bug Reports and keep in touch with you or
your Agents. Also, when the support is done and a ticket is closed, your client can rate the agent’s suport and you, as an admin, are able to keep tracking of
- Tickets system (for registered or anonymous clients)
- Bug reports system (for registered or anonymous clients)
- File uploading system for both the tickets and bug reports
- Rating system. When a ticket is closed, you client can rate the agent’s support
- Statistics for the Admins
- 3 different user roles: Client, Agent, Administrator
- Envato Purchase Code automatic verification on tickets
- Email alerts for your clients and agents
- Unlimited departments to order your tickets/bug reports
- 3 different priorities (low, medium and high) for the tickets/bug reports
- 4 different bug report’s statuses (solved, reviewed, insolvable, other)
- Created using CodeIgniter v3.0.0
- Responsive design for both the frontend and the backend
- Created using Bootstrap v3.3
- Apache Server
- PHP 5.4.0+ (it could work under PHP 5.2.4, but errors may occur)
- MySQL 5.1+
- PDO Driver
- .htaccess mod_rewrite
- Mailserver/SMTP (not needed, but highly recommended)
- GD Library
- cURL (not needed, but highly recommended)
Version 1.3 (24 Oct 2015)
– .htaccess fixes
– Several bug fixes
– Fixed estethical issues (logo won’t show in the installation page)
– Now agents receive emails when a new ticket/bug report is created
– Now agents receive emails when one of his tickets receives a new reply
– Now you’re able to upload your own logo
Version 1.2 (10 Sep 2015)
– Fixed “blank page” bug on Shared hostings
– Fixed “blank page” bug when trying to recover password
– Fixed bug when creating a new user
Version 1.1 (16 Sep 2015)
– Changed CodeIgniter mode from Development to Production
Version 1.0 (10 Sep 2015)
– Item released
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